Thank you for choosing PUGH JOINERY LTD. To help you better understand our logistics and delivery process, please carefully read the following shipping and delivery policies.

I. Shipping Location

All orders are shipped from our United Kingdom warehouse or partner warehousing center.

II. Order Processing Time
After order payment is confirmed, we typically process your order within 1–3 business days.

During weekends, UK public holidays, and special promotional events, order processing time may be extended.

Processing time may be adjusted in case of stock replenishment, customized products, or force majeure events; we will notify you promptly.

III. Delivery Time

Delivery time varies depending on the receiving country/region, logistics channel, and customs clearance status.

Generally estimated delivery times are as follows:

United Kingdom: 2–5 business days
Europe: 5–10 business days
USA & Canada: 7–15 business days
Australia & New Zealand: 7–18 business days
Other International Regions: 7–20 business days

The above times are estimates only and do not constitute a delivery guarantee. IV. Logistics and Delivery Partners

To ensure safe and efficient order delivery, we will select appropriate logistics service providers based on the delivery region, product size, and shipping requirements, including but not limited to:

Royal Mail, Parcelforce Worldwide, DPD, DHL Express, UPS, FedEx, Evri (formerly Hermes), TNT, and other local or international partner logistics companies.

We reserve the right to select or change logistics carriers based on actual shipping needs without prior notice.

V. Shipping Costs

Shipping costs will be automatically calculated on the checkout page based on the following factors:

Delivery country or region
Product weight and dimensions
Shipping method
Order amount
Current shipping cost

If the website offers free shipping, the conditions published on the promotion page will apply.

VI. Order Tracking

After your order is shipped, we will send you a logistics confirmation email (if applicable) containing tracking information. You can check the package’s shipping status using the tracking number provided by the logistics company.

VII. Customs Duties and Import Taxes

International orders may incur import duties, value-added tax (VAT), excise tax, or other related fees according to the laws and regulations of the destination country or region.

Unless the website explicitly states “tax included,” these fees are generally borne by the recipient. Specific charges are determined by local customs or relevant government departments.

VIII. Delivery Delays

Delivery times may be delayed due to the following reasons:

Inclement weather;
Customs inspection;
High traffic during holidays;
International flight or transportation resource constraints;
Incorrect address or inability to contact the recipient;
Force majeure events.

For reasonable delays caused by the above reasons, we will actively assist customers in tracking the logistics status, but we will not be liable for any indirect losses arising therefrom.

IX. Receipt and Goods Inspection

Upon receiving the goods, please promptly check the packaging and the goods for damage.

If you find damaged packaging, damage during transportation, missing goods, or discrepancies with the order, please contact us as soon as possible after receiving the goods and provide:

Order number;
Product photos;
Outer packaging photos;
Description of the problem.

We will provide you with a solution as soon as possible after verifying the situation. 10. Delivery Restrictions

Delivery may not be available to some remote areas, outlying islands, or special regions, or additional shipping fees may apply. In such cases, we will contact you to confirm before shipping.