1. What products do you sell?

We mainly sell wooden wardrobes and bookcases.

  1. What are the product materials?

Our products are made of high-quality wood or wood-based panels. The material may vary between different products; please refer to the product details page for specific information. Since wood is a natural material, slight differences in texture, color, and grain may exist between each product. This is normal and not a quality issue.

  1. Do I need to assemble the furniture?

Some products are packaged in disassembled form for easier transport and require assembly according to the accompanying instructions. Assembly is usually simple and is recommended to be done by two people. If the product details page indicates that it is shipped fully assembled, then self-assembly is not required.

  1. Are there any errors in product dimensions?

Due to manual measurement and manufacturing processes, product dimensions may have an error of approximately ±1–3 cm, which is within the normal range. Please refer to the actual product received.

  1. How long does it take to ship after placing an order?

Generally, orders will be processed and shipped as soon as possible after payment confirmation. Specific delivery times may vary depending on inventory, holidays, or logistics arrangements.

  1. Can I modify or cancel my order?

If your order has not yet entered the shipping process, you can contact us as soon as possible to request modification or cancellation. Once an order has entered the production, packaging, or shipping stage, it may not be possible to cancel or modify it.

  1. What if I receive damaged goods?

If the goods are damaged during transportation, please contact us as soon as possible after receiving the goods and provide the order number and photos of the damaged goods. We will provide solutions such as replacement, resending accessories, or refunds based on the actual situation.

  1. Can I return goods?

Goods that meet the return policy can be returned. Returned goods should be kept unused and retain their original packaging and accessories. Please refer to the “Return and Refund Policy” on the website for specific return conditions and refund procedures.

  1. Why is the product color different from the picture?

Due to differences in monitor settings, shooting light, and natural wood grain, the product color may have a slight color difference from the webpage image, which is normal.

  1. How to care for wooden furniture?

It is recommended to place the furniture in a dry, well-ventilated environment, avoiding prolonged exposure to direct sunlight, high temperatures, humidity, or large amounts of moisture. For daily cleaning, wipe with a soft, dry cloth, and avoid using cleaning agents containing corrosive substances.