Thank you for choosing PUGH JOINERY LTD. We hope you are satisfied with your purchase. If you need to apply for a return or refund, please read the following policy carefully.

I. Return Period

You may apply for a return within 30 days of receiving the goods.

Return requests after 30 days may not be accepted unless otherwise stipulated by law or there is a quality issue with the product.

II. Return Conditions

Goods meeting the following conditions are eligible for return:

The product has not been used, installed, or damaged by human error;
The product remains in its original condition and does not affect resale;
The product includes all accessories, instructions, and original packaging (if applicable);
A valid order number or proof of purchase is provided.

Returns are generally not supported in the following situations:

Damage caused by the customer’s personal reasons;
Installed, modified, or customized products;
Damage caused by improper use;
Products that have exceeded the return period.

III. Damaged or Incorrectly Shipped Goods

If you receive goods with any of the following conditions:

The goods were damaged during transportation;

The wrong goods were received;

The goods have a manufacturing defect;

Please contact us within 7 days of receiving the goods and provide:

Order number;
Photos of the goods and packaging;
Description of the problem.

After verification, we will arrange a refund, reshipment, exchange, or provision of accessories based on the actual situation.

IV. Refund Process

Upon receiving the returned goods, we will inspect them.

If the goods meet the refund conditions, we will process the refund as soon as possible after review and return the funds to the original payment method.

The arrival time may vary depending on the bank, credit card institution, or payment platform, generally requiring 5–10 business days.

V. Return Shipping Costs
If the return is due to product quality issues, transportation damage, or incorrect delivery, the return shipping cost will be borne by us or reimbursed based on the actual situation.

If the return is due to personal reasons (e.g., change of purchase intention, unsuitable size, dislike of color, etc.), the return shipping cost is usually borne by the customer.

Shipping costs incurred on the original order (if applicable) are generally non-refundable unless otherwise stipulated by law.

VI. Refund Amount

The refund amount typically includes the actual amount paid for the eligible goods.

The following fees are generally non-refundable (unless otherwise stipulated by law):

Completed delivery service fees; Expedited delivery fees; Other additional fees incurred due to customer reasons.

VII. Return Address

Please do not return goods without contacting us first.

After receiving our return confirmation, please ship the goods to the following address:

Return Address:

Willow Barn Wykin Lane, Stoke Golding, Nuneaton, England, CV13 6HW

Please include your order number in the package so we can process your refund request promptly.